Food Self service Kiosk Segment of Interactive Kiosk Market to Reach Value of US$ 7.9 Bn by 2027 - Industry Probe

October 08, 2019, Domain: Industrial Goods Machinery & Services

According to a new market report published by Industry Probe ( titled ‘Interactive Kiosk Market (Product: Food Self-service Kiosk, Beverage Self-service Kiosks, Photo Kiosks, Ticketing Kiosks, Parking Kiosks, Patient Interactive Kiosks, Information Kiosks, Employment Kiosks, Check-in Kiosks, Automated Teller Machines Kiosks, and Others; Type: Floor Standing Kiosk, Wall Mounted Kiosk, and Others; and End-Use Industry: Retail, Hospitality, Banking & Financial Services, Healthcare, Transportation, Media & Entertainment, Government, and Others) – Global Industry Dynamics 2018-19, Trends, and Forecast, 2020–2027’, the food self-service kiosk product segment of the interactive kiosk market was valued at US$ 4.58 Bn in 2018, and is expected to expand at a CAGR of 6.3% from 2019 to 2027.


  • In terms of product, the food self-service kiosk segment accounts for a dominant share of the global interactive kiosk market. Food self-service kiosks include food ordering kiosks and food vending machines. With a rise in the number of restaurants across the globe, the demand for interactive kiosks is increasing. Moreover, a rise in the number of Quick Serve Restaurants (QSRs) and increased adoption of interactive kiosks in QSRs is driving demand for these kiosks.

Driving Factors

  • Demand from various end-use industries, such as retail, healthcare, and BFSI, is expected to drive the global interactive kiosk market

  • Established manufacturers, such as NCR Corporation, Diebold Nixdorf Inc., etc., focus on product innovation and create sustainable brand loyalty among consumers

  • R&D plays an important role in introducing new products in the existing market. Companies primarily focus on product differentiation. The development of smart and connected energy-saving interactive kiosks has opened scope for diversification.

Key Challenges

  • Due to a greater life span of interactive kiosks, their replacement rate is low, which is also a key restraining factor for the global interactive kiosk market

  • Frequent maintenance requirements and technical standards, such as software updates, could hamper the growth of the global interactive kiosk market

Market Preference

  • Food vending kiosks are common at airports, shopping malls, and other public places and hence, their demand is high. This factor is likely to contribute to the growth of the food self-service kiosk segment.

  • The automated teller machines kiosks segment account for the second-largest share of the global market. With advancements in technology, customers use ATMs to conduct quick and easy self-service, including new account opening, debit card issuance, bank statement printing, and other functions, along with cash withdrawal. A non-cash interactive kiosk is among the new generation of self-service banking devices, which can be implemented on the basis of the needs of the customer and the infrastructure of each bank, providing a variety of digital banking services

Competition Landscape

  • The global interactive kiosk market is dominated by several players that are focused on the development of new products to cater to changing consumer preferences

  • The report includes the below-mentioned pointers of major players operating in the global interactive kiosk market:

  • Competition Matrix

  • Company Overview

  • Market Share Analysis (2018)

  • Product Innovation

  • Business Strategies/Recent Developments

    • Technological advancements

    • Key Mergers & acquisitions

    • Expansion strategies

  • Company Financials

Some of the Key Players Covered Under the Scope:

  • Advanced Kiosks

  • Advantech Co., Ltd.

  • Diebold Nixdorf

  • KIOSK Information Systems

  • Meridian Kiosk

  • NCR Corporation

  • Olea Kiosks Inc.

  • RedyRef Interactive Kiosks

  • SlabbKiosks


Market Segmentation/Research Scope

Interactive Kiosk Market – Global Industry Dynamics 2018-19, Trends, and Forecast, 2020–2027


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